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Looking for General Manager/Director – Service Delivery & Operations.

Keywords / Skills : Service Delivery, director, General Manager, client managers, Vice President

15 - 25 years
Posted: 2019-07-18

Human Resources
Posted On
18th Jul 2019
Job Description
Overall Experience of 15+ years in IT industry, with at least 5+ years of managing and growing operations of an IT/Technology Services/Staffing Services company.

Preferably from IT Services company with Project/Program/Delivery Management/RMG background.

Good Understanding of IT & Technology skill portfolio

Measures effectiveness and efficiency of the Operational processes, Teams and should be able to drive results, build scale with efficiency.

Manage End to End Delivery to the clients and drive Quality as a differentiating factor with regards to Process Excellence.

Work very closely with Client Managers, our delivery managers, delivery leads and recruiting teams on TAT Management, Process Improvements and improve delivery metrics, CST.

Process/Transactional Level and adherence to SLAs e. Strategize & Build the framework and ensure to streamline existing operations/processes in co-ordination with the Delivery Managers/leads.

Conduct Weekly, Monthly operational reviews with recruiting teams and work closely with them on the Operational improvements.

Conduct Weekly, Monthly delivery status reviews, Business reviews with clients and responsible for SLAs, delivery improvements and overall client satisfaction and continuous business from the clients.

Good understanding of US Based Clients

Good General Administration capabilities and be able to guide HR, Accounts and other support functions effectively towards smooth operations of the company.

P&L Management through Effective budget allocation and management

About Company

Tech Era is a fast-growing IT Services company, operates from Hyderabad & Dallas (USA). Technology Consulting, Learning Services & Hiring Services, Early & Growth Stage advisory as it’s are the key business lines of Tech Era.
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