Arihant Adroit InfoSystems is Oracle Gold Partner and is focused Oracle Enterprise Solution provider, delivering complete Oracle EBS, Siebel solutions. Our prime objective is to enable the Business Processes using Best-of-Breed Packaged Solutions. This brings Business Process focus and hence ensures that any IT investment generates Business Value. Distinguishing by the highest standards, Arihant is helping customers reap the benefits of their strategic investment in IT. Having presence across the globe including India, USA, UAE, KSA
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases