1. Excellent communication and presentation skills 2. Managing incoming calls and customer service inquiries 3. Generating sales leads that develop into new customers 4. Identifying and assessing customers’ needs to achieve satisfaction 5. Follow communication procedures, guidelines and policies 6. Take the extra mile to engage customers 7. Familiarity with CRM systems and practices
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases