We are Pune based Serviced Apartments facilities management organization successfully active in the market for the past 12+ years having extensive knowledge of the industry development, changing face of transit accommodation & strategic business solutions for the corporate.
MAGNUS offers wide range of serviced apartments/corporate guest houses from budgeted to luxurious serviced apartments spread across various locations in Pune city to cater to all your needs. Great business meets perfect pleasure at Magnus service apartments.
We operate almost 150 room’s service apartments in the prime vicinity and our key area of functioning is to provide stylish living with homely feel. Consistency and affordability are the major aspects of it.
With all the space to relax and to refresh, carefully conceived and designed to offer unlimited luxury to the discerning traveler, Magnus with its uniquely designed service apartments invites you to relish luxury of a different kind, creating higher heights of comfort and redefining new meanings to luxury.
Magnus dedicates its efforts to maintaining world-class standards while constantly providing personal service without intruding on privacy. Strategically located in the heart of the city and bespeaking absolute comfort in a luxuriously spacious environment.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases