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Logistics Coordinator

Keywords / Skills : operations coordinator, import, export, Logistics, Pharmaceutical, Clinical trial, clinical supply chain, bangalore

3 - 6 years
Posted: 2019-11-18

Job Description
Title: Operations Coordinator

Department: OPERATIONS 
Experince of the phamaceutical and clinical trial industry  

Branch: Various

Reports to: Supervisor Operations

Line Management Responsibilities: Customer logistics operation & coordination

Main Purpose: To handle efficiently the customer queries & smooth operation.

Main Duties and Responsibilities

• The Operations Coordinator is responsible for monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed timelines.

• Work with our operating system "Maestro" to Plan, execute and monitor import & export shipments

• Coordinate. collections, deliveries, drop offs and recoveries with other departments / Offices / Agent and drivers

• Maintain constant communication with Packaging Team to ensure availability of required supplies for collections, deliveries, drop offs and recoveries.

Process temperature sensitive shipments designed for the special requirements of the Cold Chain transportation processes

• Prep and maintain temperature controlled shipments as required.

• Provide the proper documentation to the agent/ Driver for collections, deliveries, drop offs and recoveries.

• Confirm that every recovery is complete by matching the information against the manifest during reception process.

Provide expedited dispatch to tender the shipments immediately after collection and alert the receiving agent/office.

• Notify any discrepancies to the respective department, agent or M Office and update Maestro accordingly.

• Confirm that the shipment is OK to Send to final destination and obtain Master Airway Bill "MAWB" consignment instructions.

Define the best possible route to dispatch the shipment to its final destination.

• Condition shipments as required and update the proper milestones in Maestro.

• Obtain a booking with the airline and consign the MAWB as instructed.

• Enter the Route Leg for International Flights. 
• Send the Alert through Maestro. 
• Coordinate with Dispatch the drop off to the Airline as per the respective SOPs. 
• Use Daily Schedule Report and update Maestro with all departures from the airport 
• Handling of irregularities 
• Perform additional administrative work as deemed necessary. 

Candidate Requirements
• Professional experience in customer service operations, preferentially in the international air freight, logistics or distribution. 
• Send the Alert through Maestro.

• Coordinate with Dispatch the drop off to the Airline as per the respective SOPs.

• Use Daily Schedule Report and update Maestro with all departures from the airport

• Handling of irregularities

• Perform additional administrative work as deemed necessary. 

Candidate Requirements
• Professional experience in customer service operations, preferentially in the international air freight, logistics or distribution.

• Preference for existing knowledge and experince of the phamaceutical and clinical trial industry

• Commitment to quality and attention to detail

• Strong customer focus

• Team player / self-dependent / motivated to succeed

• Proficient in MS Office / Excel / Word



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