A Leading Financial Services Company for best deals in loans and unmatched advisory services. We are one stop shop for all types of lending solutions. We manage the entire borrowing process for clients, starting by assisting our clients to choose the right product from the appropriate lending organization, till the time, the entire loan is disbursed.The Biggest financial distributor in India with 150+ location having partnered with some of the biggest financial institutions in India
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases