Nature of Experience: • Configuration of Linux based server • Apache, JBOSS, Oracle Server knowledge required • Troubleshooting Server related issue • Having knowledge of networking & Linux commands • Red Hat Certification is preferable
Critical Responsibility:- • Desktop team management • Build deployment • Application Monitoring • Knowledge of shell script • Server & application monitoring
Core Competencies/interpersonal skill required:- • Team Work • Good Communication skill • Creative thinking • DNS & DHCP,SQUID,FTP,NFS knowledge • Depth knowledge of Linux,redhat,Centos
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases