We are hiring Technical Support Representatives / Customer Support Representatives.
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.Available Shifts
Education Qualifications / Eligibility:
10th, 12th, Graduate (With / without Experience) Minimum 18 years of Age
Excellent in Communication Skills
KNOWLEDGE AND SKILLS
- Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call.
- Responds to incoming calls from the customers to solve queries and provide alternative options, also change any account information upon customers request.
- Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client SLA.
- Ensures all information provided is post verification and authentication as per the Data Protection Act
- Updates the client software with customer information, queries and Service requests.
- Provides new thoughts and ideas for process improvements
- Works in conjunction with process requirements and metrics (SLA)
- Excellent communication skills
- Polite and customer service oriented
- Able to comprehend customer queries and provide the relevant resolve
- Exhibits patience and empathy to resolve customer queries
All the Rounds will be happening at our Office on the same day, we give the offer letter for all the companies in our office if the candidate carries all the documents in Original as well as in Xerox.
If interested kindly Walk-In at our office Between 12:30 PM TO 5 PM with all the documents.
Also, requesting you to refer your friends and help them to get a job.
Thanks & Reg