Send me more jobs like this

LIMITED VACANCY LEFT FOR Banking Process IN VOICE Cal muskan-7349790907

Keywords / Skills : International Call Center, Voice Process, International BPO, Customer Care Executive, Call Center Executive, BPO Fresher, International Voice Support, Day Shift, UK Shift, Australian shift

0 - 5 years
Posted: 2019-02-11

Job Description
Hello Everyone !!

Greetings from EKHARD HR Services!!

We are hiring Technical Support Representatives / Customer Support Representatives.

POSITION SUMMARY


A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Available Shifts

Australian Shift
 Day Shift
US Shift
UK Shift
Rotational Shift

Education Qualifications / Eligibility:

10th, 12th, Graduate (With / without Experience) Minimum 18 years of Age
Excellent in Communication Skills

KEY RESPONSIBILITIES
  • Answers incoming customer calls with a friendly and positive manner and provides outstanding service to the customer throughout the duration of the call. 
  • Responds to incoming calls from the customers to solve queries and provide alternative options, also change any account information upon customers request. 
  • Ensure resolutions are provided keeping in mind call control and call duration as prescribed by the client SLA. 
  • Ensures all information provided is post verification and authentication as per the Data Protection Act 
  • Updates the client software with customer information, queries and Service requests. 
  • Provides new thoughts and ideas for process improvements 
  • Works in conjunction with process requirements and metrics (SLA) 

KNOWLEDGE AND SKILLS
  • Excellent communication skills 
  • Polite and customer service oriented 
  • Able to comprehend customer queries and provide the relevant resolve 
  • Exhibits patience and empathy to resolve customer queries 
All the Rounds will be happening at our Office on the same day, we give the offer letter for all the companies in our office if the candidate carries all the documents in Original as well as in Xerox.

If interested kindly Walk-In at our office Between 12:30 PM TO 5 PM with all the documents.

Also, requesting you to refer your friends and help them to get a job.

Thanks & Reg
 muskan
7349790907

Ekhard HR Services
Bangalore


About Company

EKHARD HR Services
Similar Jobs
View All Similar Jobs
Walkin for you