Please also specify any Prescribed Responsibilities delegated to this role.
awareness and understanding of the firm’s business strategy and model appropriate to the role e.g. approach to prioritisation of negotiations, compliance with relevant regulation and the internal operational risk framework, relevant IT support strategy.
awareness and understanding of the wider business, economic, regulatory and market environment in which the firm operates.
Continuous review of all daily processes to improve the service provided and enhance controls,
People and Talent
Lead through example and foster the appropriate culture and values,
Set appropriate tone and expectations and work in collaboration with business, risk and control partners,
Support the provision of ongoing training and development of people,
responsible for identifying, assessing, monitoring, controlling and mitigating risks to the firm relevant to the role.
awareness and understanding of the main risks facing the firm and how performance of the role is involved in managing them;
the ability to interpret the firm’s financial information relevant to the role, identify key issues based on this information and put in place appropriate controls and measures
Support risk control ownership under the Group’s Risk Management Framework (including relevant Operational Risk Framework ownership for FMC.
Ensure a full understanding of the risk and control environment in area of responsibility.
responsible for assessing the effectiveness of the firm’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas,
awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role,
responsible for delivering ‘effective governance’; capability to challenge colleagues effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory & Business conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Support the FMC team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
GlobalHunt is an premier executive recruitment and selection services company providing wide range services to companies. Our services are available over a wide geographical area that spans across Asia Pacific, Africa, Europe and American markets, making us one of the leading HR firms.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases