Indman Consultants is a premier talent solutions company that brings dependable manpower to professional multinationals. With over 25 years of experience in delivering project-based personnel, we deliver across Project Management, Supervisory, Skilled and Unskilled categories. Our ISO 9001:2008 certified agency caters to EPC mega-projects in Oil and Gas, Power, Energy and Heavy Engineering and Civil Construction, helping clients create win-win situations.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases