Managing a team of bright engineers, each of whom is building a production-ready system for various clients Architecture and technical performance design (and reviews) for each engineer’s system Feature design and reviews Code reviews of each system to ensure best practices Onboard and train new engineers joining your team Project managing timelines, deadlines, feature sets, and releases Manage system issues and client escalations to ensure timely resolution Ability to regularly communicate/meet with clients to ensure expectations are met
Essentially this role entails combining the best of a project manager AND a technical architect.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases