machinery engineer for an immediate assignment in Egypt in the office of our partner with a duration of about 18 months, experience not only as discipline specialist but also as discipline lead on complex Oil & Gas projects (refinery preferred) is required.
iscipline specialist and lead calls for experience of atleast 15+ years in all kind of machineries including compressors, turbines etc. with lead role in oil and gas projects.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases