Job title
Lead Infrastr Engineer

Company Name
Mphasis Limited

India, Pune

4 - 6 years

Key Skills


Team Leader/ Technical Leader

IT/ Computers - Software

Posted On
13th Feb 2019

Job Ref code

Company Profile Link

About Company

Mphasis enables customers to reimagine their digital future by applying a unique formula of integrated cloud and cognitive technology. Mphasis X2C2TM formula for success (shift anything to cloud and power everything with cognitive), drives five dimensions of business value with an integrated consumer-centric Front to Back™ Digital Transformation, enabling Business Operations and Technology Transformation. Mphasis applies advancements in cognitive and cloud to traditional Application and Infrastructure Services to bring much needed efficiency and cost effectiveness. Mphasis' core reference architectures and tools, combined with domain expertise and hyperspecialization are the foundation for building strong relationships with marquee customers.
Visit us link

Job Description

Who are we looking for?
Minimum of 6 years of experience within IT Operations, infrastructure services support (Windows), operations monitoring and end user support.
Technical Skills:

  • Installing, configuring and maintaining Win2K8, Win2K12, win2K16 servers
  • User Account administration, File and Printer administration
  • Patch administration and deployment, Fine-tune the system for optimal performance
  • Troubleshooting Clusters and related issues in a SAN environment
  • Experience in at least one backup tool BackupExec /Netbackup /Arcserve/ Legato
  • Troubleshooting Hardware and Operating system related issue
  • Experience with OS, Installation, Upgrades and Patching
  • Ability to architect, build, maintains, and enhances our current managed service offerings and infrastructure.
  • Ability to correlate incident trends into problem management and execute permanent fixes
  • MCSE certification is required.
  • Manage and configure systems through VMWare using industry best practices.
  • Knowledge of scripting and automation (Ansible/Powershell) will be added advantage.
  • AWS/ Cloud certification/knowledge is must.

Process Skills:
  • ITIL Certified or a strong working knowledge of ITIL Incident, Problem and Change Management disciplines.
  • Must be a Service and Customer oriented team player. Flexible, Multi tasker, self-starter, self-motivated with the ability to work under pressure
  • Perform Change Management as per the process & should have responsible for preparing RCA document for Severity 1 & Severity 2 calls
  • 6+ years of service provider technical support of enterprise Windows environments with domains, multiple sites and centralized services
  • 5+ years of experience implementing complex virtualization solutions using VMware vSphere with clustered storage, with high availability capabilities such as vMotion, fault tolerance and SRM.

Behavioral Skills:
  • Customer relationship development and influencing skills
  • Resolve technical issues of projects and work as a team player.
  • Effectively collaborates and communicates with the stakeholders and ensure client satisfaction
  • Train and coach members of project groups to ensure effective knowledge management activity.
  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills

  • Any Degrees - B.E/B.TECH
  • MCSE, MCTS, AWS/Azure

Primary Comp & : Wintel - Wintel SME
Skill Percentage - 65
Skill Version - na
Proficiency - Advanced(>5 & 5 & 5 &

Whats in for you?
  • At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
  • With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
  • You get an open and transparent culture along with freedom to experimentation and innovation

About the Project:
Its one of the US Bank and wealth management company offering personal banking, business banking, trust and wealth management services. Based in San Francisco, and its four subsidiaries[4][5] focus on "private banking, private business banking and private wealth management, including investment, trust and brokerage services.

Who are we?
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.