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L1 NOC Engineer( Contract staffing,1 year duration)

Keywords / Skills : L1 NOC Engineer( Contract staffing, 1 year duration)

4 - 8 years
Posted: 2018-12-04

Software Engineer/ Programmer
Posted On
4th Dec 2018
Job Ref code
Job Description
Job Description:

Duration of contract is 1 year
Detail of the activity to be performed by NOC engineer:
3.2.1. Fault management
The main activities under the scope of - Fault management shall be as follows:
24X7 Monitoring of the Network Elements on EMS
Alarm management and resolution
Reactive Problem Management (Calls from Service Desk/Customer Team)
Coordination with field team to resolve issue
Coordinate with Network/Infra team to resolve issues outside the purview of ALU IP network.
Open ticket with ALU TAC and work with TAC for resolution
Escalate/Inform Customer, ALU and other teams per defined escalation matrix
Close fault tickets after confirmation from customer

3.1.1. Configuration management
Following activities are in the scope of Service provisioning:
Network Provisioning – Any provisioning activity on the network element
Provisioning of New Services (L2, L3 VPN) as per MOP
Routine backup of the configuration etc.
Software upgrade of Routers
Reports as per Customer requirements

3.1.2. Performance Management
Following activities are required to be carried out under the performance management:
Performance reports on agreed frequency (Daily/Weekly/Monthly Dash boards as per agreed format)
Inventory Report from EMS/NMS in agreed format and frequency

Network performance and statistics Data
Capacity Planning and Augmentation
3.1.3. Change Management
Following activities will be performed as part of Change Management
Understand Change requirement and Initiate Change Management process
Implement changes as per MOP.
Fallback process shall be part of MOP and will be followed if required
Change Management report

3.1.4. Transition
Post completion of project, NOC activity will be transition to customer team. Following activities will be performed as part of this exercise
Documentation of Process, flows, SOP followed during project
Associate customer team in NOC activities for smooth handover
Share learning’s and provide on job training to customer teamSkill Set:

Resources assigned to this project are expected to have following skills
Technical Skills
Should have good understanding of IP fundamentals, L2 "ndash Ethernet, VLAN and Routing - ISIS, OSPF, BGP
Should have good understanding of MPLS (LDP/RSVP), VPN (L2, L3 VRF) and QoS
Should have hands on configuration experience and Operation knowledge of routers and switches in carrier network.
Should have good technical documentation skill
Working experience on ALU routers will be preferred
Working experience of Mobile Backhaul and CEN will be preferred

Soft Skills
Should be proactive, take ownership and work independently
Should be Go Getter and work under pressure to deliver timely result
Resources assigned to field operation should have good communication skills and natural aptitude for dealing with people
Should follow the guidelines of Customer and ALU
monstrate workmanship in all the task

Resources should be quick learner and highly motivated

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