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Keywords / Skills : L-1 Support

Posted: 2019-05-03

Industry
IT/ Computers - Software
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Posted On
3rd May 2019
Job Ref code
8a78859e6a33885f016a
57a1327b3943
Job Description

Hotline Service: Offer customers 24Hx7 support, so a first level of contact can be outsourced:
  • Timetable: Mondays to Fridays, from 18.00 till 9.00; Saturdays, Sundays and Spanish Bank holidays, 24 hours
  • Language: English
  • Tasks:

  • ·Reception, registration, identification, classification of incident types and service requests, resolution if feasible.
    ·Escalation of incidents and service requests.
    ·States, monitoring and closure.
    ·Collaboration in incidents caused by third parties.
    ·Information and statistics on the work performed. Response to queries from technical interlocutors of the client, if feasible

    Key Skill(s)

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