Brilliant management graduates/ BEs / MCA/ PG in any discipline preferably with a degree / diploma in computer applications Quintessential learners, ever hungry for knowledge - yet focused in objective Avid Netsurfers who thoroughly understand Internet tools including browsing, power surfing, uploading, downloading, e- mailing, mailing- lists and mail- server management Typically they read a lot, attend seminars, participate in discussion groups / newsgroups etc., subscribe to a lot of e- zines and command a massive knowledge resource bank on - and off - the Net Have an aptitude for conducting research, sifting and storing knowledge Habitual readers of Management or Infotech writings and fully capable of effectively speaking and writing on allied subjects; posses good copy- writing and editing skills At least one year\'s relevant or helpful experience
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases