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KEY ACCOUNTS MANAGER

Keywords / Skills : "Key Accounts", Key accounts manager, Kam, Corporate accounts

7 - 12 years
Posted: 2019-02-13

Industry
IT/ Computers - Software
Function
Sales/ Business Development
Role
Key Accounts Manager
Salary
6.50 - 15.70 lacs
Posted On
13th Feb 2019
Job Description
• Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition.

• Acquiring a thorough understanding of key customer needs and requirements

• Resolving key client issues and complaints.

• The Key Account Manager is also responsible for the generation of business in the assigned accounts as well as the attainment of new accounts for the business.

• The Key Account Manager also plays an analytical role where he prepares detailed proposals/quotes depending on each consumer’s requirements.

• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives.

• Ensure the correct products and services are delivered to customers in a timely manner.

• Serve as the link of communication between key customers and internal teams.

• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.

• Play an integral part in generating new sales that will turn into long-lasting relationships.

• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

• Collaborating with sales team to maximize profit by up-selling or cross-selling.

• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.

• Meeting all client needs and deliverables according to proposed timelines.

• Analysing client data to provide customer relationship management.

• Expanding relationships and bringing in new clients.



About Company

HiTides Consultant
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