Key Account Manager - Sales - IT Services/ Automotive/ Engineering & Product Development Firm (6-12 yrs) Mandatory : Experience in managing Sales/ Key accounts in the Northern region. Brief Description: - Focus on large Strategic Clients, by building and promoting strong, long-lasting customer relationships by partnering with them and understanding their needs - Successful previous experience as a sales manager, consistently meeting or exceeding targets and achieving growth. - Demonstrated ability to communicate, present and influence credibly and effectively at C Level - Proven ability to drive the sales process from plan to close ( Preferably IT Services) - Strong business sense and Manufacturing industry expertise - Existing C Level client relationships & Pipeline in Auto/ Industrial Heavy Machinery/ Aerospace/ Manufacturing Industry highly preferred. The role will require extensive traveling and will be an Individual contributor role to start with. Must have excellent communication skills.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases