Job Requirements • Min 1 year inside sales experience • Track record of achieving targets • Strong phone presence and experience dialing dozens of calls per day • Experience and comfort with prospecting/ cold calling • Excellent verbal and written communications skills • Strong listening and presentation skills • Technical acumen and interest • Flexible attitude, with an ability and willingness to multi-task\ • Highly self-motivated and hard-working • Ready to work in shifts • Must have working experience in different geographical areas, preferable Middle East.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases