1.Does proper mapping of network of dealers, sub-dealers 2.To Improve Distribution Network 3.Identify new Dealers / Distributor, Appoint New Dealers, Handholding of New Dealers for first 6 months 4.Increases width and depth of distribution by increasing reach and adding more dealers / distributors to our network 5.Map high end dealers and retail counters to enhance sales 6.Market mapping for New Towns and existing towns Desired Candidate Profile Please refer to the Job description above
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases