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Job| Service Desk associate @ Bangalore - Quick Joiners are required

Keywords / Skills : Service Desk, CCNA Voice, IT service desk, IT helpdesk, Technical helpdesk, Desktop Troubleshooting

1 - 4 years
Posted: 2019-03-14

Job Description
Dear Candidate,

Greetings from Vedainfo!! 

With reference to the above subject this is in regards to Job opportunity with our client for Service Desk Role @ Bangalore.

Please find the below JD and request you to revert with required details to take it forward. 

JOB DESCRIPTION:

Exp:1-4Years

• Graduation is Mandatory

• CCNA trained or certified is mandate

• Very Excellent Communication skills – spoken & written


Skill: Service Desk :

• Very Excellent Communication skills – spoken & written

• Good Analytical Skills

• Candidate should be flexible to work in ALL Shifts.

• Should be compatible with both Voice & Non Voice.

• ITSM Remedy knowledge (helps).

• Must be a Graduate.

• CCNA trained or certified is mandate.


Resposibilities:

• Working knowledge of a range of diagnostic utilities, including incoming transactions/telephone recording monitoring tools/utilities.

• Support for computer hardware and any authorized desktop software

• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network

• Develop trends by monitoring and analysing incoming calls, problems and support requests

• Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues

• Identify and learn appropriate software and hardware used and supported by the organization

• Perform post-resolution follow ups to help requests

Please fillup the Details Required:

Full Name (As per Aadhar/Pan):

Qualification:

Overall Experience:

Relevant Experience:

Current Location:

Current Company:

Payroll Company(if Contract):

Notice Period:

Reason for Job change:

Do you have all documents for entire experience to support BGV:

Available for F2F Discussion @2-4PM (Mention Date):

Flexible to work in ALL Shifts (Day & Night): 

NOTE:

E: Please Attached your Updated Resume in Ms-word Format

"Request you to refer this mail to your friends and acquaintances who may be interested to pursue this opportunity."

Thanks & Regards

Rahmath Pasha

Trainee Global Sourcing Executive

Direct: 040-40220683 | Mobile: 9398939661

E-mail: [HIDDEN TEXT]| Website: www.vedainfo.com



About Company

www.vedainfo.com
About Recruiter
Rahmath Pasha
HR
SK Vedainfo Universal Technologies Private Limited
...
Skills I hire for Java, software developer, fresher, software programmer
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