# of Positions 2- One for Asia shift starting from 6am and other for EMEA shift starting from 12.30pm.
Contract Duration- 6 months
Exp- 2-4 yrs of experience
Budget- Max 4.5 LPA
Skills required : Exp into financial markets / CASH EQUITY / basic knowledge of MS Excel / Excellent communication skills (verbal & written)
Broad understanding of different investment products and instruments
Excellent verbal and written communication skills
Excellent attention to detail, problem solving skills and excellent judgment
Strong risk awareness and orientation
Prioritisation and time management skills - for own workload and that of others
Takes ownership of issues is methodical and ensures resolution
Has proven ability to interact with multiple internal and external functions including clients, sales and other functional operations teams.
Candidates for this position will have gained direct experience in a similar role. The individual must be a self-starter who is able to maintain a high standard of accuracy while managing various deadlines, a creative individual that can work independently or as part of a team working to exceed expectations. Be able to build and maintain relationships at all levels of the firms, clients, and outsourcing agents organization.
Orcapod is a Consulting & Technology Services firm founded by senior industry professionals coming from reputed international organizations. Like the Orcas which roam the great oceans around the globe, we work with Global and Indian Clients providing assistance in their critical IT & business improvement initiatives.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases