Ø Key Responsibilities:
Ø Conduct audits at the stores to ensure that SOP’s followed by the Store Managers such as proper Guest Handling , Telephone Etiquettes, appointment scheduling , Cash Handling, Product display, product selling consultation, manager briefing, upkeep and cleanliness of the store, opening and closing procedures, Inventory management , store checklist.
Ø Conduct mock sessions with the team members to ensure the quality and standards of the company are maintained
Ø Promote friendly, clean, well maintained store in order to enhance Customer experience.
Ø Efficient client relationship and coordination.
Ø Ensuring speedy resolution of queries and grievances to maximize client satisfaction
Ø Manage the team leaders with enthusiasm, and use leadership role to inspire team work and optimal productivity.
Ø Responsible for the timely resolution of all escalated issues of the team
Ø Interface with corporate office team
Ø Hiring through the referrals from the store team members
Ø Coordinate and arrange technicals for the barbers, therapists, manicurist, pedicurist and beauticians
Ø Identify, develop and execute training programme for managers, barbers, barbers, therapists, manicurist, pedicurist and beauticians
Ø Guiding managers to achieve monthly Targets.
Ø Initiate cross promotion tie ups with Top Designers, Hi end fitness centres, Jewellers.Luxury watches showrooms, Top Car dealers.
Job Location :- Bangalore