Phoenix Human Capital Pvt. Ltd. Phoenix Consultants initially catered to the recruitment's and staffing needs of leading companies across sectors. However, with the growing success, the business got diversified to is a leading information technology solutions provider specializing in ERP, CRM, and web technologies. By implementing innovative, business-driven technology solutions, we enable our clients to achieve the maximum value and benefits with reduced operating costs and increased productivity. ERP solutions (Talent Recruit) and E - learning cater to the ever increasing needs of the clients and candidates.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases