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Job opportunity for Inbound customer Service _ Gurgaon

Keywords / Skills : Customer Service, Customer Support, Customer Care, Customer Service Executive, Customer Care Executive, Inbound, Call center, BPO, Hindi Voice Process

1 - 3 years
Posted: 2019-08-03

Job Description
• Manage large amounts of customer contacts

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documentation

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

• Strong phone contact handling skills and active listening

• Ability to multi-task, prioritize, and manage time effectively

Interested can share there CV to [HIDDEN TEXT]

About Company

Orcapod is a Consulting & Technology Services firm founded by senior industry professionals coming from reputed international organizations. Like the Orcas which roam the great oceans around the globe, we work with Global and Indian Clients providing assistance in their critical IT & business improvement initiatives.
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