Company Name: Integrated Personnel Services Pvt. Ltd. URL: www.ipspl.com
Integrated Personnel Services Pvt. Ltd. (IPSPL) incorporated in the year 2004, with intent to deliver integrated solution for Recruitment, HR Management / processing and HR outsourcing for IT and non IT companies. Today, our pro-customer approach and our endeavor to deliver perfect solution for our client’s requirements in the most efficient and economical way, we have created a niche for ourselves as end–to-end HR outsourcing solution provider. IPSPL has presence in India, USA & UAE.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases