Pandit Venture Pvt Ltd is the World's #3 and India's #1 Astrology. E-commerce portal with over 1 Cr unique visitors monthly, having 170+ employees. With Bejan Daruwalla's team of experts at the helm, the company has been creating a new vertical in the services E- Commerce sector since 2003.
In India, the astrologer is the default psychiatrist, i.e. the keeper of the mental health of the country. GaneshaSpeaks.com aims to bring structure and integrity to this very very important national role to ensure that the practitioners are upgraded to provide world class services and customers are made aware of the best in class guidance that they can get from GaneshaSpeaks.com.
Besides providing the standard astrological services, the company has pioneered research into Stock Market Astrology, setup the world's first horoscopes radio station and has recently launched the world's first 4K horoscopes TV channel. Innovation with a scientific and structured approach is the hallmark of GaneshaSpeaks.com.
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases