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Job Opening - Technical Support Engineer / Specialist - L1 @ BANGALORE

Keywords / Skills : Technical Support Specialist, L1, Insall, Network, FTP, OneDrive, Install patche, System Maintenance, Upload, Customer Service

3 - 6 years
Posted: 2018-10-04

Job Description
Greetings from Pragati HR Services !!!

Currently we do have a job opening with one of our esteemed CLIENT, the details are:

DESIGNATION: Technical Support Specialist - L1 
(Looking for the candidate worked in KPO / BPO sectors ONLY and not System / IT Admins)

CLIENT NAME: Software Solutions Provider (Product & Service based) and started in 1984 (Client name will be shared in next level of discussion)
WORK LOCATION: Bangalore – Cunningham road


1. Ready to Work in Shifts and Week Ends.
2. Requirement Gathering.
3. Install & Upgrade Oracle and Application software’s
4. Install, Upgrade and troubleshoot applications, perform tests, install patches, and perform regular system maintenance.
5. Upload, download and maintain medium to large data using toolks & Utilities like FTP and OneDrive.
6. Shadow customer machines to install patches and troubleshoot application issues using software’s like GotoMeeting, GotoAssist and others. 
7. Coordinate with higher level support and development team in addressing daily issues.
8. OTHER SKILLS / Knowledge: Excellent verbal & written communication, Problem Solving, Software Maintenance, Testing, Implementation, Oracle Database, Network, SQL, Windows OS, Basic of UNIX, LINUX, Support & Customer Service Software’s like "Fresh desk", "Zen Desk", iSupport, Client-Server and Web Technology, Good knowledge on Cloud.


EXPERIENCE: 3 to 6 Years

1. Client name will be shared during our telephonic discussion, with profile shortlisted candidates.
2. You will be on a payroll/employee of Pragati HR Services and deputed at our client location.
3. After few months of work experience at client place, based on your performance you will be appointed on client direct pay roll.
4. Looking for the candidates who can join < 20 days from the date of offer.
5. If your an outside Bangalore candidate, can apply *if ready to relocate to Bangalore.* 

If you are interested and suitable with your profile, please reply to this email with your updated profile to: [HIDDEN TEXT] along with below details:

Current CTC:
Expected CTC:
Notice Period:
Currently Staying in:
Reason for change:

We do have multiple positions open, please refer your friends who are interested and looking for job opportunity.


Arun Kumar
Pragati HR Services

About Company

Client of Pragati HR Services. An Software Solutions Provider (Product & Service based) and started in 1984 (Client name will be shared in next level of discussion)
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