Hi, We at Xpedite Consultancy Services are hiring for different profiles for MNC's based in Pune. Requirement for both International and Domestic BPO's. Looking for candidates who are willing to go ahead and make their carrier in ITES industry. Candidates who are looking for day shift or any other shift are welcome. The open profiles will be for Customer service, Collections, Sales, Retentions, Lead Generation etc. Salary upto 4.5LPA can be given to the right candidate + incentives will be given. For more detail Contact Raushan-9890111238 or WhatsApp on 9665607521
Thanks Xpedite Services Office no 33, 1st Floor Graficon Arcade, Opp- Jehangir Hospita, Near Pune Station
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases