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Job opening for Zonal support Manager ( operations) - Education Industry ( Ahmadabad)

Keywords / Skills : "operations", "implementation", "infrastructure", "client interaction", "installation"

3 - 8 years
Posted: 2018-07-03

Job Description

Job Description – Zonal Support Manager:

• Will work to Streamline and maintain TAT and reduce escalations for Support & Implementation and ensure maximum productivity through given resources in the Zone.

• Will work in interest of Organization to support Zonal Marketing Team to Provide support for Existing & New Clients to have timely action and ensure best practices to be followed.

• Ability to plan for existing & additional work demand( vendor Development).

• Ensures TAT is maintain in terms of Technical assistance provided to Engineers & School coordinators to close maximum calls within first visit.

• Will manage Implementation Co-ordination and completion of sites as per given timeline.

• Train and maintain Engineer and Support staff for Error free Implementation and service calls.

• Will plan and will keep a close check on Warehouse In charge for maintenance of stock levels to ensure call closure of service calls within committed TAT.

• Maintain cordial relationships with Schools and Marketing Team for smooth operations within specified Zone.

• Share required H/W & S/W updates to all location Engineers time to time to ensure low impact on any failures , Will ensure updating in ERP and other formalities are completed time to time as per HO directives.

Additional Information:

• Operational Ability to handle day to day issue of Implementation

• In position to analyze, find solution and implement the same in interest of Organization

• Ability to maintain and evaluate quality of Implementation

• Track Back and share Weekly & Monthly performance report of all support staff

• Adherence of Safety Procedures and timely completions for all Implementations

• Team Mentor and ensure lowest Attrition rate in the specified Zone

• Maximum service call closures with minimum support structure

Experience Required: Minimum 5+years(at least 2 year exp in same domain)

Qualification: Graduate / preferably from Technical Background

Skills: Communication, Personality, convincing, etc.

If interested, Plz send cv to [HIDDEN TEXT]

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