Job Responsibilities: -Generate income by cross-selling products across assets, CASA and third party product segments to customers mapped as per portfolio -Contact unique set of around 30-35 customers of the portfolio every day to focus on customer service and relationship management -Call handling as per defined standards -Customer profiling and service
For more info, send your updated resume on [HIDDEN TEXT] or contact: 9592647999
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases