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Job Opening For Team Leader

Keywords / Skills : Critriea : 1. International Email background experience. 2. Excellent written and spoken English. 3. Tech Savvy . 4. Graduate Mandatory 5 . Should have Minimum 1year of international Email Background experience on paper .

1 - 4 years
Posted: 2019-02-26

Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Team Leader
Education
Any graduate
Posted On
26th Feb 2019
Job Description
1) Be in charge of running and managing the center daily
2) Set targets for the team
3) Schedule and organize shift patterns for team members to ensure that customers are never left unattended
4) Understand all organization's products, services, procedures and guidelines and communicate same to all team members
5) Prepare forecasts and plan the operations accordingly
6) Monitor all queries/interactions to ensure that due procedures and quality standards are strictly adhered to
7) Facilitate and organize training session for all agents and participate in recruitment of new agentsConduct regular review of all the agents performance and organize training sessions for under performers
8) Submit regular reports to management and seek new ideas and strategies to improve performance at the center

Work Location :
Andheri / Lower Parel / Vashi 

Salary : Upto 6 Lakh P.A

Interested applicants please share an updated profile at :
varsha.arcservices(AT)gmail.com

Contact :
Varsha Patel 
9819756840



About Company

In the Constant Circle of Life just how an Arc brings a Noticeable Change. We at Arc HR Services Aim towards bringing the Arc of Growth and Stability by helping people get employed with a much better Deserving Career and Financial Growth..

Arc Hr Services is a young, dynamic, group of like-minded people and professionally managed consultancy to provide value in Staffing Solutions. Our workforce has mission to fulfil, to find the right candidates and to meet our clients' specific requirements
About Recruiter
Dimple Thakkar
Sr.Recruiter
Arc Hr Servicess
...
Skills I hire for Customer care, call center, BPO, Client relations, customer service.
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