Job Profile : Sr .Counselor Experience : 1 to 5 Yrs Experience Location : Annanagar, Chennai Gender : Male/ Female Job Timing : 9.30 am to 6.30p.m Salary Range : Based on Last CTC. Desired Profile: 1. Candidate should have decent personality with decent English communication skill 2. Candidate should have strong experience in student counseling. 3. Candidate must have good attitude and should handle the team Interested can contact me in my mobile number 7200477337 and mail you profile to [HIDDEN TEXT] or if you feel this profile doesn’t suits you, you can refer any of your friends for this requirement. timing: Monday - Friday 10 am-5 pm, Saturday- 10am-2pm Websit: www. sainora.com
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases