Role: Pega CSSA/LSA Location: Vijayawada Responsible for leading key activities and delivery of innovative solutions during projects for top-tier customers driving Pegasystems PRPC projects. Possess one of the following certifications depending on the role applying for : Previous Consulting or client service delivery experience Specialization in functional area (Pega 7.x, CRM, deployment, etc.) or industry domain expertise
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases