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Job opening for Digital Client Manager _ Bangalore

Keywords / Skills : Digital Marketing, Client Manager, Overseas, Attrition Management, Foreign, Team Handling, performance appraisal

7 - 11 years
Posted: 2019-07-31

Industry
IT/Computers - Software
Advertising/PR/Events
Social Media
Function
IT
Advertising/Entertainment/Media
Role
Account Planning
Salary
7.00 - 10.00 lacs
Posted On
31st Jul 2019
Job Description
As a Client Manager, you will be the point of contact for client and senior management. You will

be responsible for planning and organizing resources; interact with clients frequently and

communicate the feedback to the team
You will be recognizing the performance and behavioral
issues in team and act proactively to ensure seamless productivity.
You will be responsible for driving exceptional relationship development and significant revenue

expansion with existing clients.

• Responsibilities**:

• Monitor Service Level Agreements based on predetermined metrics

• Responsible for sending Service Recovery Reports to the clients within 24 hours from the

time of escalation

• Responsible for sending weekly / monthly reports to the client / Senior Management

• Timely flagging of issues to the client / Sr. Management

• Responsible for resource allocation / seat and or billable utilization

• Responsible for Utilization and through put for the location

• Manage and maintain demand vs. capacity reports

• Plan and reserve staffing for queues during peak

• Maintain accurate reports of production traffic

• Escalating to the tech team in case of technical issues and follow-up

• Responsible for data analysis

• Devise an action plan for reducing the error rate for the revisions

• Develop strong interpersonal relationships with the team

• Introduce initiatives for team development

• Coach, counsel and train team members to enhance performance and restrain attrition

• Develop an environment that provides motivation and development opportunities for the

team

• Conducts performance appraisal and one-on-one reviews

• Responsible for analyzing the data on the workflow and design shift patterns

• Develop, manage and grow ongoing consultative relationships with clients, achieving high

levels of client satisfaction and significant account growth

• *Skills**

• You will be having strong customer focus

• Outstanding communication skills

• Highly organized, self-motivated, multi-tasking

• People & Administrative Management

• Must be high-energetic, self-motivated and highly organized individuals with a passion

for technology and customer satisfaction
Interested candidates can email your resume to [HIDDEN TEXT]


About Company

Smart Move Career Consultancy
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