Hope this message finds you well. This is Rushita Adroja.
Talent Acquisition with AMS (Addon Manpower Solution) India.
Please find below the summarized job description of the profile and let me know if it works well with your experience. Do also revert me with your updated resume and the best contact to reach you back.
Job Designation : Customer Relationship Manager Industry : Banking and Financial Services (BFSI); Social Enterprise Location : Anand
â¢ Candidate should have background from Mortgages/Home Loan/ Business loan â¢ Control delinquency and manage collections for all the overdue clients â¢ Ensure regular follow up with the delinquent customers â¢ High level of customer engagement should be preferred. â¢ Knowledge of local market is mandatory â¢ Develop Communication/ Legal letters/ correspondence for the delinquent customers
â¢ Prior experience of Mortgages/Home loan/Business loan â¢ Prior experience in hard bucket collection â¢ NBFC or Banking collection experience â¢ Self-driven, Honest/Loyal/ creative and organized â¢ Good communication â¢ Self-motivated, willing to take initiatives and learn â¢ Ambitious, agile and result oriented
Please provide following details: 1. Total Experience: 2. Relevant Experience: 3. Current CTC: 4. Expected CTC: 5. Notice Period: 6. Reason for change:
In case if you are not looking for change then you can forward this mail to your friends or colleagues who are actively looking for change so that they can take this opportunity and grow their career.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases