Multi Organics is a 42-year old - India’s Leading Manufacturer of Chemical + Pharmaceutical Intermediates, Specialty Chemicals and an Outsources to Global Chemical Companies.. Multi Organics is in the business of design, manufacture and supply of Advanced Intermediates & Fine Chemicals to the global pharmaceutical, agrochemicals & the colorants industry. We also provide contract manufacturing & scale-up services to global chemical companies looking to outsource manufacturing processes to India. Our Head Office is at Bandra-Kurla Complex, Mumbai & we have 3 manufacturing facilities are in Maharashtra. Our company is private-owned but professionally managed company run by a group of IIT, IIM & US-educated professionals.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases