Congratulations, Your Profile has been Shortlisted for the Web Chat Support Process. Please find the Job Description for the Same.
ï¼ Chat support to the customer. ï¼ Web search, make entry and processing the data. ï¼ To update the products related data and price on the website. ï¼ Take care of customer online orders and make the billing through Paypal. ï¼ Take care of customer and client Emails. ï¼ Receive call and dial for the verification of customer details. ï¼ Prepare and send the report.
â¢ Excellent Communication in English. (Verbal & Written) â¢ Immediate Joining. â¢ Willingness to work in Rotational Shift. â¢ Any Graduate or Any Undergraduate.
Any 9 Hour Shift in 24*7. i.e. Rotational Shift.
Salary + Night Shift Allowances + Incentives
Note: PICK & DROP FACILITY IS PROVIDED TO EMPLOYEES(If in Night Shift).
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases