B.E./MBA with 3-10 years of relevant experience in JDA Strong JDA Development and Configuration/Set-up experience Strong functional knowledge at a sub-process/activity level in either of: o TMS Load Planning Order Management, Load building and optimization Execution Track & Trace, Events etc. Financials AP, AR Integration Installation and Configuration o Planning MRP, DRP Forecast netting Order Promising ESP Data framework Installation and Configuration Effective communication skills and experience with customer facing relationships for both project and sustain related functions A team player with excellent written and verbal communication skills and strong organizational skills Must have a service-oriented attitude with excellent problem solving and analytical skills Ability to work independently, self-motivated, and highly focused Experience in a consulting firm and global exposure is desirable
"Collections","Collection executive,Recoveries,Accounts Receivable,Cash application,AR,Procurement,Supply Chain management,Sourcing,Vendor development,Supply Chain,Procure to Pay,Order To Cash,O2C,Purchase To Pay,Accounts Payable,AP,R2R
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases