• 8-10 years experience in which 2-3 years as architect position in Java/J2EE • Expertise in Jboss appserver and well verse with migration to higher version – v5 to v6 • Worked in complex J2EE apps and strong in refactoring of apps for latest/standard J2EE norms • Very good at frameworks spring/hibernate/struts, also strong in EJB(v2/v3)Skill Set:
Jboss appserver , spring/hibernate/struts, also strong in EJB(v2/v3)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases