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• Ability to establish trusted partnerships with product heads, and executive level stakeholders • Comfort with agile operating models • Experience building transactional systems and strong understanding of software architecture • Strong written and verbal communication skills • Ability to establish trusted partnerships with product heads, and executive level stakeholders • Comfort with agile operating models • Preferred Qualifications • Experience with microservice architecture • Experience with Kafka, MongoDB, Spring • Experience with AWS • Experience in Financial Services or Fintech is a plus
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases
