Java Support JD Location: Hyderabad Telangana Shift- Night Shift (9:00 PM to 6:30 AM) Bond- 1 Year service agreement mandatory Experience: 2 Years and Above upto 2.5 Years Location: Hyderabad / Hyderabad Education: UG - B.Tech/B.E. - Any Specialization PG - Any PG Course - Any Specialization, Post-Graduation Not Required Industry Type: IT-Software/ Software Services Role: Support Engineer Functional Area: Customer Support, Application Support, Maintenance Desired Candidate Profile · Candidate should possess some knowledge on US Residential Mortgage process or experience in any financial industry · Troubleshooting technical issues in Java bases web applications. · providing extended support to customers by resolving their technical issues. · Ensuring customer satisfaction. · should possess excellent communication and customer handling skills. · Knowledge in WebSphere Application server is a plus.
Job Description Experience in J2EE development and WebSphere Application server Strong in core Java & SQL
· Strong in Product based design, development and support of SQL with MS SQL Server · Strong knowledge of XML technologies · Excellent understanding of software development best practices. · Experience with Eclipse software development environment · Excellent debugging skills · Excellent communication skills · Experience in Banking Mortgage Applications is an Added Advantage. · Job working Hours are from night (9 PM to 6 AM IST) for providing US client support.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases