Responsibilities • Manage a team of 4 to 5 developers • Working closely with Business Analysts and other developers and deliver within timelines. • Should be able to work independently and as a team with minimum inputs. • Quick learner. Should be able to adopt new technologies easily and in shortest time possible. • Strictly adhere to coding standards and internal practices. • Build, test and debug code that works across multiple browsers and digital platforms. • Code optimisations • Contribute towards innovation • Constantly learn and upgrade knowledge and to be in sync with the latest practices and standards If interested please share your updated CV at [HIDDEN TEXT]
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases