Scarlet Wireless provides services solutions to Wireless OEMs and Operators to assist in designing, deploying, optimizing and staffing resources for operations. Specializing in both RF and EF&I Practices, Scarlet Wireless offers a broad-based solution portfolio. With more than sixty years of combined leadership expertise in the wireless industry, and the execution success of our dedicated professionals, network solutions vital to your growth are innovatively designed and managed with efficiency and precision.
With a global presence, Scarlet Wireless is able to leverage its resources to provide you with accessible and cost-efficient service solutions
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases