O2f is founded on the core principles of innovation, customer centricity, process optimization, reliable and timely deployment of services. We take a global approach in understanding our customers.
Our services are delivered with their future objectives in mind to ascertain that our services are seamlessly aligned to their future growth, resulting in our services being a major factor of the growth, and not a bottleneck that resists the growth.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases