DreamSol TeleSolutions with its constant endeavor towards developing and delivering breakthrough solutions has sculpted its path in Healthcare and other major Industries since last 13+ years. DreamSol is aware that its performance is the key to its existence and that the people working at and collaborating with DreamSol are crucial in creating these results. We believe in "Innovating Business Processes" to enhance the organizational productivity by enabling ICT, Cloud & Mobility transformation in addition to re-engineering. Hand in hand together we stand here to elevate your experience of unlearning and relearning the augmented system. Here, at DreamSol technology meets innovation by offering Productivity Management Applications customized to the minute details of Business Processes of our clients by creating global award winning applications.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases