Description: - 7+ Years of development experience. - Wants a place to work that is friendly environment to learn and be challenged. -Will be working for leading international Telecom domain based project and the client has set us their oversea center at our Coimbatore Head office. -Will be reporting directly to our client in US -Attractive salary package !!
CG-VAK is a Technology driven Indian Multimillion ISO 9001:2015 certified,Public Limited Software Solutions company concentrating its activities on core IT areas to provide highly creative solutions.With over 350 employees we execute projects for Clients in USA,UAE ,UK, Ireland, Germany, Netherlands, Australia and India, it deals in Custom S/W solutions and consulting.It rewards performance, understands human values with best HR practices.CG-VAK Has it's offices at USA,UAE and India.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases