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Keywords / Skills : Java Api, Integration Engineer, REST APIs, Web Services , AWS Core services, Python/C#/Java, JIRA

0 - 5 years
Posted: 2019-08-05

Industry
Any
Function
IT
Role
Software Engineer/ Programmer
Posted On
5th Aug 2019
Job Ref code
129916
Job Description
Job Description :

About Us:
The Trimble Cloud Platform team builds common cloud services such as file storage, authentication, authorization, and data processing that are used by Trimble and Trimble partners in the Buildings, Construction, Transportation, Agriculture, and Geospatial industries. Our cloud services allow Trimble businesses to efficiently build applications and connect content throughout its lifecycle.

Job Summary:

The Cloud Services Engineer provides prompt assistance to developers and internal Trimble teams relating to product information and technical support for platform services that form the building blocks for Trimble applications. You will be the first responder handling customer issues and collaborate with Engineering Managers and Product owners to resolve escalated issues. Success in this position involves the timely resolution of technical product support to improve customer satisfaction and funnel the learnings back into improving the product.

Measures of Success:
  • Demonstrate ownership, follow-through with customers, and drive issues to resolution.
  • Provide technical support covering aspects from infrastructure alert monitoring to understanding error codes and analyzing logs.
  • Be the conduit between engineering/product teams and customers, methodically collecting relevant information to reproduce and report issues, and following up to ensure a satisfactory and timely resolution.
  • Effectively troubleshoot and resolve issues across the Trimble Cloud platform services by gaining expertise of services at a functional and technical level.
  • Provide input to the team about recurring issues and work with developers to improve services.


Skills & Experience:
  • Degree in Computer Science or related field or significant exposure to programming at university or open source projects.
  • Excellent and demonstrated communication skills, written and verbal.
  • Knowledge of software development methodologies and cloud technologies such as REST APIs, Web Services and AWS Core services.
  • Exposure to web/SaaS/PaaS application development a huge plus.
  • Hands-on experience with at least one programming language (Python/C#/Java).
  • Experience with JIRA or another issue tracking system.
  • Must be a team player and be able to leverage resources through sound organizational skills and teamwork.


Other Requirements:
  • Willingness to obtain domain knowledge of various Trimble products to better understand the customer context.
  • Working with remote teams when required.


#engineering

Trimble Inc. and its affiliate companies consider applicants on the basis of qualifications and without regard to race, color, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.

About Company

Trimble Information Technologies India Private Limited
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