Vernal Soft is a software development and designing organization based out of Chennai in India. Our innovative approach and creative knowledge with skills have given our clients distinctive edge amongst competition in their respective field. This unique identity is created by way of innovative and informative web designing, latest tools to develop web and economical hosting packages. We also undertake digital marketing and SEO services.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases