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Job Purpose Summary: To Monitor and maintain the computer systems and networks of Envoy Mortgage. To install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person.
Creating, Managing and Deactivating the Domain and Application logins
Setting up new users' accounts and profiles and dealing with password issues
Configuring and Managing the Envoy Websites
Rapidly establishing a good working relationship with Customers and Clients
Prioritizing and managing many open cases at one time
Installing and configuring computer hardware operating systems and applications
Monitoring and maintaining computer systems and networks.
Installing and troubleshooting of Multifunction Printers and Scanners
Perform additional duties as assigned by management
Minimum Qualification:
Graduates or Diploma holders with minimum experience of 2 years and above in BPO/ITO sector.
Experience in interacting with US clients
Should have Knowledge on Microsoft Office Applications (Word, Excel, Power Point)
Should have Knowledge on Active Directory and Networking, preferably MCSE and CCNA
Physical/Mental Requirements:
Need to possess good verbal/written communication skills
Needs to have a good rapport within the team
Needs to be a team player
Should be flexible in working in any shifts
Skill Set required: (3 -8 numbered points):
The ability to think logically
Excellent listening and Probing skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
Ought to possess good communication skills in terms of grammar, vocabulary, speech & pronunciation
A strong customer focus
Need to possess good verbal/written communication skills
Inspiration Manpower Consultancy, one of the fast growing end-to-end Recruitment & Staffing Solutions Consultants in India, was established in the year 2008, Inspiration Manpower provides a comprehensive, end-to-end recruitment solution, that covers every need of the customer, throughout the recruitment cycle.
Our team of experts, with over a decade of experience, bring the best practices & methodologies in the industry. This helps us deliver the optimal solutions for even the most complex challenges to our global customers across industries. Inspiration Manpower leverages technological advance to bring speed, agility and cost efficiency to the whole gamut of processes.
Active directory skillS,Networking,DNS,DHCP,Routers,Switches,CISCO,Windows 7,Windows 8 and Windows 10,Microsoft Windows,MS Office Applications,Cloud Computing
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases
